PRIVACY POLICY

1. INFORMATION WE COLLECT

A. Information You Provide to Us

• Contact Information: Name, email address, phone number, mailing address

• Account Information: Login credentials for client portals or team dashboards

• Payment Information: Credit card details (processed securely via Stripe), billing addresses

• Project Materials: Business data, creative assets, brand guidelines, and media files

• Survey Responses or Feedback: Responses provided via forms, email, or CRM tools

B. Information We Collect Automatically

• Usage Data: IP address, browser type, device type, operating system, referring URLs

• Cookies & Tracking Tools: Used for session management, analytics, and retargeting (see Section 6)

• Platform Activity: Pages visited, time spent, files downloaded, and clicks on our website or training portals

C. Information from Third-Party Services

We may collect or access data from integrated platforms such as:

• Stripe (for billing)

• Wix (web platform and CRM)

• SuiteDash (portal access)

• Calendly, Buffer, Google Analytics, and other business tools

We only collect what’s necessary for functionality and do not share or sell user data.

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2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage our services

• Customize your experience

• Communicate with you about projects, invoices, or updates

• Deliver training content or onboarding programs

• Improve our website and services

• Send promotional emails or offers (with opt-out options)

• Maintain platform security and prevent fraud

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3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal data. However, we may share it with:

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A. Service Providers

Trusted partners that support our operations, such as:

• Payment processors (Stripe)

• Hosting platforms (Wix)

• Communication tools (Google Workspace, Zoom)

• Project tools (SuiteDash, ClickUp)

Each third party is under confidentiality agreements and only receives data needed for specific services.

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B. Legal Compliance

We may disclose personal data if required to do so by law or in response to valid legal requests.

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4. YOUR RIGHTS & CHOICES

A. Access & Correction

You may request to access or update your personal information at any time.

B. Deletion

You may request that we delete your personal data, subject to certain legal or operational exceptions.

C. Opt-Out

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

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5. DATA SECURITY

We implement commercially reasonable safeguards to protect your data, including:

• SSL encryption

• Two-factor authentication on portals

• Encrypted data storage

• Role-based access control for internal staff

However, no system is 100% secure. We cannot guarantee absolute protection, and you assume some risk when submitting data online.

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6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

• Keep users logged in

• Track usage and performance

• Enable retargeting ads on platforms like Facebook or Google

You can control or disable cookies through your browser settings. Note that some features may not function properly without cookies.

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7. THIRD-PARTY LINKS

Our site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.

Please review their privacy policies before submitting any information.

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8. CHILDREN’S PRIVACY

Our Services are not intended for children under 13. We do not knowingly collect personal data from anyone under that age. If you believe we have, contact us immediately so we can delete the data.

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9. INTERNATIONAL DATA TRANSFERS

If you access our Services from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S.

We comply with data protection laws applicable to these transfers.

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10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page, and we may notify you via email or platform alerts.

Continued use of our Services after changes constitutes your acceptance of the revised policy.

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11. CONTACT US

For questions or concerns about this Privacy Policy, please contact:

📧 Support@elmnt.media
🌐 https://www.elmnt.media